Service terms
Terms of Service
These are the standard terms presented with personalized Carry-On Companions quotes. Each issued quote also contains its exact itinerary, itemized price, payment links or instructions, and trip-specific policies. The issued version controls for that trip.
Service and booking confirmation
Carry-On Companions provides the in-cabin accompaniment and airport handoff described in this quote. Airline acceptance, pet-space availability, required documentation, the deposit, and final arrangements must all be complete before travel is confirmed. Cargo or door-to-door service is included only when expressly stated in the issued quote.
Quoted price, nonrefundable deposit and remaining balance
The issued total is the complete quoted price for the services and trip arrangements described here. A nonrefundable deposit equal to 50% of the quoted total is due before flights are booked. The 50% deposit is nonrefundable once paid. Ticketing begins promptly after the deposit is received, subject to live airline availability and pricing. Unless the quote states an earlier deadline, the remaining balance is due 24 hours before the final flight day. Acceptance alone is not proof that a payment was received.
Airline, carrier and document requirements
The selected airline’s current species, age, breed, weight, carrier-size, behavior, route, and document rules apply. The customer must provide accurate pet information and required veterinary, vaccination, health, microchip, permit, and entry documents by the stated deadlines. Airline personnel retain final acceptance authority.
Pickup, handoff and customer timing
The sender and authorized recipient must be reachable and arrive at the agreed airport meeting point on time with identification, documents, carrier, and supplies. Customer lateness, a missed handoff, or failure to provide required items may cause itinerary changes and additional documented expenses.
Animal behavior, care and preventable incidents
The customer must disclose known behavior, escape risk, illness, medication, anxiety, aggression, or special-care needs before booking. Additional cleaning, supplies, transportation, lodging, rebooking, veterinary care, or other documented expenses caused by undisclosed needs, repeated disturbances, biting or aggression, messes beyond ordinary care, damage, or an escape or attempted escape may be charged to the customer when attributable to the pet or inaccurate or incomplete customer information.
Changes, delays and additional expenses
Customer-requested date, route, passenger, airport, or flight changes may require a revised quote. Weather, airline changes, delays, cancellations, denied boarding, entry restrictions, and other disruptions may create extra airfare, lodging, ground transportation, pet, or care costs. Carry-On Companions will communicate material changes and seek approval when reasonably possible; urgent expenses needed to protect the pet or continue safe custody follow the emergency authorization in this quote.
Care and emergency authorization
Carry-On Companions provides routine travel care, not veterinary diagnosis. If a concern arises, we will try to contact the customer and emergency contact. The customer remains responsible for veterinary and emergency expenses within the authorization and spending limit stated in the quote. When immediate action is reasonably necessary for the pet’s safety and no contact can be reached, the customer authorizes reasonable stabilizing care.
Electronic records and acceptance
The customer’s checkboxes, typed legal name, and submission show intent to accept this quote and these terms electronically. The issued quote preserves the terms version, trip information, quoted total, acceptance time, and confirmation number. The customer should save or print the completed page for their records.
Questions
Contact hello@mycarryoncompanion.com before accepting a quote if any itinerary, price, payment deadline, or term needs clarification.